Please review these Terms and Conditions thoroughly. They explain the responsibilities shared by Plumb ER and our customers before, during, and after plumbing services. If a specific agreement conflicts with these terms, the written agreement signed by both parties will control.

We are committed to transparent communication and reliable service. Contact us at any time for clarification before authorizing work.

These Terms and Conditions form a binding agreement between Plumb ER LLC ("Plumb ER," "we," or "us") and every visitor, customer, or organization that accesses plumb-er.com or requests our services ("you" or "customer").

By scheduling an appointment, requesting an estimate, or continuing to use our website, you confirm that you have read, understand, and agree to these Terms and Conditions. If you do not agree, please discontinue use of the site and contact us with any questions before requesting service.

Plumb ER provides licensed residential plumbing services throughout Forney and the broader North Texas region. Specific service details, timelines, and pricing are confirmed in writing by estimate, proposal, or invoice.

We reserve the right to decline work that falls outside our licensing, safety standards, or resource availability.

Written estimates outline anticipated labor, materials, permits, and taxes. Invoices may include adjustments for hidden conditions or customer-approved changes discovered during the job.

Payment is due upon project completion unless alternative arrangements appear on the invoice. Late balances may accrue finance charges or collection fees as permitted by Texas law.

Service appointments are scheduled in coordination with each customer. We make reasonable efforts to arrive within the confirmed window and will communicate delays caused by traffic, weather, or emergencies.

You agree to provide safe access to the work area, including clear pathways, secured pets, and disclosure of known hazards such as electrical issues or asbestos.

Accurate information is essential. You agree to share relevant property details, prior repairs, and unusual symptoms so our team can diagnose issues efficiently.

Customers must secure any required homeowner association approvals, property management permissions, or landlord consent before work begins.

Standard residential repairs include a one-year labor warranty unless otherwise noted. Manufacturer warranties for materials apply according to the product documentation.

Warranty coverage becomes void when third parties alter or misuse the installed components, or when recommended maintenance is not performed.

To the fullest extent permitted by law, Plumb ER is not liable for incidental, indirect, consequential, special, or punitive damages arising out of or related to the services provided.

Our total liability for any claim is limited to the amount you paid for the specific service that generated the claim.

Either party may terminate scheduled work before it begins by providing written or verbal notice. Deposits for custom materials may be nonrefundable if orders have been placed.

If a project is paused at the customer's request or because conditions prevent safe completion, Plumb ER may invoice for work performed to date and will coordinate a revised schedule when feasible.

These Terms and Conditions are governed by the laws of the State of Texas without regard to conflict-of-law principles. Any disputes will be resolved in the courts located in Kaufman County, Texas, unless both parties agree to alternative dispute resolution.

Plumb ER may update these Terms and Conditions to reflect regulatory changes, service updates, or operational needs. The "Last updated" date shown below will change when revisions take effect.

Continued use of our website or services after changes are posted constitutes acceptance of the revised terms.

Questions about these Terms and Conditions or requests for copies can be directed to our office using the contact details below: